Shipping & Returns

PROCESSING & SHIPPING

Processing time - The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes - Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. I am not responsible for delays of the postal services.

RETURNS & EXCHANGES
I gladly accept exchanges and cancellations. Please see each item for exchange details.
  • Contact me within: 3 days of delivery

  • Ship items back within: 7 days of delivery

  • Request a cancellation within: 1 hour of purchase

 
Since many of my items are custom orders or made to order items, I do not accept returns. If there is a problem with your order, please contact me as soon as possible because I will replace the product if it has been misprinted.  Please send me a message with pictures of any defective items within 4 days of receiving the item so that I may process a new item to be shipped out to you ASAP.  If you would like to exchange your shirt for another size, please message me. You will need to place another order for the correct size, and once I have received the returned unwashed and undamaged item, I will refund the original. Buyer is responsible for any and all shipping costs. Thank you!
 
The following items can not be returned or exchanged. 

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Originally shipping costs will not be refunded. 

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© 2020 by Chelle Perea, The Lemonade Store. All Rights Reserved

31441 Santa Margarita Parkway, A398

Rancho Santa Margarita, CA 92688